Grace, Just wanted to thank you for all the help, advise and time you took with my son, teaching him and looking out for his best interest. Even though he is old enough to be out there on his own purchasing a home, as a parent you still worry about the people he will meet up with, After talking with you I found great comfort and realized, I would not have to worry about someone walking him down the wrong path. You’re very professional and it was so nice to know you treated him like he was a friend of the family. He was always amazed and so proud that you were there from the first day and the last day making sure everything was handled properly and all his questions and concerns were taken care of. So many of his friends were telling him of the poor service they received during the purchase of their foreclosed homes…Thank You so much for all your hard work, you should be very proud of yourself you did good!!
Grace provided me incredible service through the gruelling refinance process. There were several times through the process when either the bank or the title company moved something forward in error or didn’t move something forward in a timely enough manner or simply dropped the ball. Regardless, Grace shepherded our refinance package without missing a beat. She is dogged throughout the process with so many moving parts and really has her customer’s best interest as her sole motivation to get it done. She is always responsive, very resourceful, easily approachable, extremely communicative and a great teacher through the process to help me, the consumer, undertand the nuances and outcomes of decisions and choices made. She’s remarkable and I hope you see that value she brings to your business as a whole. I will always recommend her (and A&N) for purchase financing or refinancing to anyone I know who needs to complete this now painful process. She’s amazing and I felt compelled to let you know my experience. In this economy and as business owners I am confident that you also recognize how valuable an employee she is. You have a loyal customer as a result of her efforts and demeanor through this refinancing. -Joseph Samson